Legal

Privacy Policy

Effective date: February 11, 2026

1. Scope

This Privacy Policy explains how FieldCommand.io ("FieldCommand," "we," "us," "our") collects, uses, discloses, and protects information when you use our website, request a demo, or use our software products and services.

2. Information We Collect

We may collect the following categories of information:

  • Contact information: name, work email, phone number, company name.
  • Account information: login credentials, user roles, company settings.
  • Operational data: jobs, estimates, schedules, time entries, invoices, and related business records you add to the platform.
  • Payment and billing data: subscription plan, transaction metadata, and billing contacts.
  • Usage data: device/browser data, log files, and interaction analytics needed to operate and improve the service.

3. How We Use Information

  • Provide, maintain, and secure FieldCommand services.
  • Process onboarding, support requests, and demo requests.
  • Deliver product updates, billing notices, and service communications.
  • Analyze usage to improve product reliability and performance.
  • Comply with legal obligations and enforce our Terms of Service.

4. Legal Bases for Processing

Where required by law, we process information based on contract necessity, legitimate interests, legal obligations, and consent where applicable.

5. How We Share Information

We do not sell personal information. We may share information with:

  • Service providers who support hosting, analytics, payments, communications, and support operations.
  • Authorized users within your organization based on role and permissions.
  • Legal and compliance parties when required by law or to protect rights and safety.
  • Corporate transaction parties in a merger, acquisition, financing, or similar event.

6. Data Retention

We retain information for as long as needed to provide services, satisfy legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and legal requirements.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.

8. Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, or export certain personal information, and to limit certain processing. To submit a request, use our contact form.

9. Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, remember preferences, and analyze site traffic. You can manage cookie settings through your browser controls.

10. International Transfers

Your information may be processed in countries other than your own. Where required, we implement safeguards for cross-border transfers.

11. Children's Privacy

FieldCommand is intended for business use and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a revised effective date.

13. Contact

Questions about this policy can be submitted through our contact page.